Hacked website repair and malware removal
We clean it up, close the hole and get you back online fast.
A hacked website can redirect visitors to scam sites, send spam from your domain or get flagged by Google with a red warning screen. We find the infection, remove it properly and lock the site down so it does not happen again.
Signs your website has been hacked
Some are obvious. Many are not.
Hacks are often hidden from the site owner. Visitors from Google might get redirected while you see the site normally. Spam pages might be quietly added in the background.
If something feels off, it is worth getting checked. The longer malware sits on a site, the more damage it does to your reputation and your rankings.
Strange redirects
Visitors land on scam, pharmacy or gambling sites.
Google warnings
A red screen or a message saying the site may be hacked.
Unknown pages or users
Spam pages in search results or admin users you did not create.
Our clean up process
Thorough, so the problem does not come straight back.
Full scan
Every file and the database checked for malicious code and back doors.
Malware removal
Infected files cleaned or replaced with fresh copies from trusted sources.
Find the cause
We track down how they got in, usually an old plugin or weak password.
Harden the site
Updates, firewall rules, new passwords and tighter file settings.
Google review
We help request removal of any Google warnings once the site is clean.
Ongoing protection
Optional monitoring so you know straight away if anything changes.
How it works
A clear process with no surprises along the way.
1
Have a chat
We talk through your business, your customers and what you need. Then you get a clear written quote.
2
Plan it out
We map the pages, the search terms and the content so the structure is right before any design starts.
3
Build and test
You see the design first, give feedback, then we build it out and test it on every device.
4
Launch and support
We go live, connect the Google tools and stay on hand for questions and changes afterwards.
Hacked site questions
When you need help in a hurry.
Can’t see your question here? Send us a message and we will get back to you within one business day.
How fast can you fix a hacked website?
Most sites are cleaned within one business day. Urgent jobs are prioritised so call us on 0434 994 754 if your site is down.
Will I lose my content?
Usually not. We clean the existing site rather than wiping it. We restore from backups only when that is the safer option.
Why was my site hacked?
Most hacks are automated attacks that look for out of date plugins, themes or weak passwords. It is rarely personal.
How do I stop it happening again?
Keep everything updated, use strong unique passwords and run a firewall. Our care plans cover all of that.
Related services
More ways we can help.
Website hacked right now?
Call us and we will take a look straight away. The sooner malware is removed the less damage it does to your rankings and reputation.